You are always welcome to return or exchange the products purchased at Natural World Publishing.
You have 7 days to decide if an item is right for you. The items must be returned to Natural World Publishing’s address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.
Refund Options
We offer a replacement or a money refund for a returned item if the product is undamaged and the package is in proper condition.
Although you are free to choose your preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for Natural World Publishing or for customers.
How to Return a Purchased Item
Let us know the reason for the return (info[at]naturalworldpublishing[dot]ie), and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return.
Repackage the item, ideally in the original box and packaging.
Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimise that your parcel is on its way back to us.
The address for returns is:
Natural World Publishing
38 Llewellyn Court, Rathfarnham
Dublin
D16EC57
Ireland
You are responsible for the shipping cost of returned items. We will cover the shipping charges if you return damaged, faulty, or incorrect items.
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
What Happens Next
A returned item will be inspected upon arrival. If the condition an item has been returned in is inappropriate (e.g. there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return, and we may have to send it back to you.
If the condition of a returned item is appropriate, you will receive compensation within 10 business day,s depending on the payment method you used for purchasing the returned item.
If you paid by credit/debit card, we will refund the balance of your credit/debit card.
If you paid using PayPal, we will refund the balance to your PayPal account.
Returning a Damaged or Faulty Item
We are sorry if you received a damaged or faulty item. Please return this item to us as soon as possible so that we can process the refund. If you’re unable to return the item, please contact us at info[at]naturalworldpublishing[dot]ie
Restocking fee is15% of the product price. This amount will be deducted from your refund, and it covers the cost of processing the return, such as inspecting the item, repackaging it, and potentially reselling it at a lower price.
Refund processing time will be up to 7 days.
